Known Issues

Issue - VLC streaming the RTSP from a GS2 processor will stop after ~1 minute
Description: There has been reports of the RTSP streams from a GS2 processor freezing after ~ 1 to 2 minutes when using the VLC media player. After investi...
Wed, 28 Nov, 2018 at 4:52 PM
Issue - ZTE modem will interrupt RTSP streams if "Let GRIDSMART use my network" is not checked
ISSUE: There is an issue with the ZTE modems on a processor where it will briefly disconnect the Public Network port on the processor whenever the ZTE modem...
Tue, 30 Oct, 2018 at 8:23 AM
Issue (Solved) GS2 - Processor stuck in Recovery Mode
Description -  By design, if your OS does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Mon, 22 Jul, 2019 at 3:10 PM
Issue - Cloud not showing proper system firmware version
Description -  gridsmartcloud.com may not display the current system Firmware. If a Processor’s firmware version is updated (from v6.8 to v6.9, for exam...
Thu, 20 Dec, 2018 at 2:37 PM
Issue - Using the quad view API causes system problems
Description - Repeated calls to the quad view API (previously `/api/quadview/...`) exhaust Processor memory resources, causing slow-downs and/or restarts. ...
Fri, 15 Feb, 2019 at 4:40 PM
Issue - Some features of Events file specification not implemented
Description: The specification for Event file entries includes codes for Intersection Flash (216), Camera Loss of Visibility (230), and Camera Regain Visibi...
Tue, 30 Oct, 2018 at 8:42 AM
Issue - Client shows no BIU in Phases and Calls window - GRIDSMART 6.8
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. S...
Tue, 30 Oct, 2018 at 8:44 AM
Issue (Solved) - Client can crash while viewing site in flattened view
Description: When running the GRIDSMART Client and viewing a flattened (virtual PTZ) view, the Client might crash.  Solution: We have found this problem...
Mon, 22 Jul, 2019 at 3:36 PM
Issue (GRIDSMART 6.8 or earlier) - Server and Engine run at lower than normal priority
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Thu, 30 May, 2019 at 12:31 PM
Issue - Mobile Apps for iOS and Android Devices No Longer Available
As of early 2017, GRIDSMART no longer supports the mobile applications for iOS and Android devices. Engineering efforts are being placed on higher-impact fe...
Thu, 30 May, 2019 at 12:34 PM