Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs : GRIDSMART

Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs Print

Created by: Brice Whitley

Modified on: Mon, 15 Feb, 2021 at 11:34 AM

Description: On the rare instance that a GS2 Processor is performing a software update and it freezes for an extended period (more than ten minutes), check the LED front panel. If the panel's phases and total LED's are matching at 6 amber and 6 white (40%) or 8 amber and 8 white (50%). This means that the Processor has failed to reboot when reaching the checkpoint in the update.

Workaround:

1. A complete power cycle should continue the software update without any additional issues.

2. If additional issues occur, please reach out to support for additional troubleshooting.

Version(s) effected: 19.10 and above

Fix implemented: There is no fix at this time.

Brice is the author of this solution article.

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Issue - Software update is Frozen at 40% or 50% - Front Panel LEDs Print

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