Description: On the rare instance that a GS2 Processor is performing a software update and it freezes for an extended period (more than ten minutes), check the LED front panel. If the panel's phases and total LED's are matching at 6 amber and 6 white (40%) or 8 amber and 8 white (50%). This means that the Processor has failed to reboot when reaching the checkpoint in the update.


1. A complete power cycle should continue the software update without any additional issues.

2. If additional issues occur, please reach out to support for additional troubleshooting.

Version(s) effected: 19.10 and above

Fix implemented: There is no fix at this time.