Known Issues
Description - When viewing the Phases and Calls window it may only display the Phases. This occurs if there are no outputs assigned in the intersection. W...
Mon, 4 Jan, 2021 at 10:49 AM
Description - GS2s running 6.8 or prior may run the GRIDSMART Server and Engine run at lower than normal priority. This can cause these processes to run mor...
Mon, 4 Jan, 2021 at 10:49 AM
Description: When API requests for count data occur in the seconds immediately after midnight, it is possible that there is data from the previous day still...
Mon, 7 Dec, 2020 at 3:08 PM
There is a known issue with the Google Chrome browser version 80.0.3987.87 where a certificate will be recognized as invalid while viewing the GRIDSMART Dev...
Mon, 4 Jan, 2021 at 10:43 AM
In the device manager, when looking at cameras tab (which is default tab upon logging in) you get a prompt stating.. "System Unavailable.... Your ...
Thu, 19 Mar, 2020 at 10:45 AM
Description - By design, if your OS does not shut down properly it will boot into a recovery mode. We have identified a situation that affects all GS2 Proc...
Mon, 22 Jul, 2019 at 3:10 PM
Description: When running the GRIDSMART Client and viewing a flattened (virtual PTZ) view, the Client might crash. Solution: We have found this problem...
Mon, 22 Jul, 2019 at 3:36 PM
Description - Traditional Cameras may be detected as Fisheye cameras. End users will see this in the engine diagnostic window or possibly receive alerts t...
Tue, 30 Oct, 2018 at 9:31 AM
Description - If you’re replaying data and a configuration change was published during the hour that data was collected, zone states will not be correct st...
Tue, 30 Oct, 2018 at 9:31 AM
Description - When using Replay on a site with multiple cameras, the Phases & Calls window does not show the complete set of phases and calls. If you’re...
Tue, 30 Oct, 2018 at 8:30 AM