Known Issues
In some cases, the GRIDSMART Client may fail to migrate existing site data from previous Client versions after upgrading to 6.4 or 6.5. If, when you enter t...
Tue, 30 Oct, 2018 at 9:14 AM
The Realtime Data panel in the GRIDSMART Client 6.4 does not show the realtime data correctly from Processors running versions prior to 6.4. Solution: ...
Tue, 30 Oct, 2018 at 9:15 AM
The time sync feature of GRIDSMART 6.4 will not function correctly unless "Allow network access" is enabled in the Network panel of the Site Setti...
Tue, 30 Oct, 2018 at 9:15 AM
In very rare conditions (fewer than 1 in 100 restarts), a GS2 Processor running 6.3 and earlier, may fail to startup or restart properly, with the fan opera...
Tue, 30 Oct, 2018 at 9:34 AM
The Client can show a Processor in learning mode for an abnormally long time when you publish a change that sets the Processor date and/or time backward. De...
Tue, 30 Oct, 2018 at 9:17 AM
On rare occasions, you may receive a spurious Flash (Loss of Greens) alert. One such source of this error was resolved GRIDSMART 6.4. An additional sour...
Tue, 30 Oct, 2018 at 9:18 AM
Changes introduced in GRIDSMART 6.3 to better classify short-track u-turns created some false u-turn counts on left turns during congestion, where the exiti...
Tue, 30 Oct, 2018 at 9:35 AM
If an incorrect password is entered when authentication is required, the Client will report an "Unknown Error." If you encounter this, you will ne...
Tue, 30 Oct, 2018 at 9:20 AM
Description: When GRIDSMART app is installed on a non-English version of Windows, sync'ing AGS files and downloading data from GRIDSMART Cloud do no...
Thu, 13 May, 2021 at 2:25 PM