FAQs
Frequently asked questions
The first step to any RMA request is troubleshooting. If sending equipment in for service, you will need the following - ~Serial number of the equ...
Fri, 20 Apr, 2018 at 10:59 AM
There are several possible configurations with cameras connected to the Processor. Below is a table to help describe the most common configurations. ...
Mon, 22 Feb, 2021 at 10:10 AM
Before contacting either your distributor or GRIDSMART Customer Support, we suggest that you prepare as follows. If you can, please connect a Data Stick or ...
Fri, 14 Jul, 2017 at 11:13 AM
In order for GRIDSMART to maintain a high-level security score as defined by third party auditor, Praetorian, an Admin password MUST set before the unit can...
Mon, 10 May, 2021 at 10:18 AM
At least 30 feet in the air No more than 75 feet from the center of the intersection No more than 150 feet from farthest part of the intersection you...
Mon, 7 May, 2018 at 10:42 AM
Important: Do NOT perform the following procedure on the GRIDSMART Processor. The GRIDSMART Processor upgrade procedure handles this automatically. ...
Mon, 7 May, 2018 at 10:44 AM
For troubleshooting or changing network settings, you can connect directly to the Processor using your laptop and RealVNC Viewer rather than an external mon...
Tue, 25 Jul, 2017 at 10:49 AM
Be sure you have read and understand the Firmware Update Notice and that you are familiar with the Front Panel behavior during an update on the GS2.
If ...
Thu, 1 Mar, 2018 at 1:32 PM
GRIDSMART will work with any high speed network connection. However, for best performance, we recommend a minimum of 5 Mbps. In general, one fisheye camera ...
Mon, 24 Feb, 2020 at 10:32 AM
The front panel display relays a small but useful set of operational information, including current phases and calls when wired to the cabinet. Standar...
Mon, 15 Jul, 2019 at 11:16 AM