FAQs
Frequently asked questions
Select Info on the Site Menu. The Publish History in the Site Info panel shows a list of all changes that have ever been published to a site. You can ...
Fri, 30 Jun, 2017 at 4:50 PM
Setting up and using Alerts requires the Alerts Module.
Launch the GRIDSMART Client and click the Site Card for the site of interest.
Enter the Site...
Fri, 14 Jul, 2017 at 11:02 AM
GRIDSMART Count Files This document describes what constitutes an exit event in the GRIDSMART System and how those events are logged in the count files. ...
Fri, 12 Apr, 2019 at 12:38 PM
GRIDSMART Event Logs This document describes how the GRIDSMART System records various system-level events. For systems licensed for the Performance or ...
Tue, 15 May, 2018 at 11:12 AM
GRIDSMART Zone Arrival Logs This document describes how the GRIDSMART System logs estimated zone arrival events. For systems licensed for the Performance ...
Tue, 15 May, 2018 at 11:10 AM
GRIDSMART Realtime Data Logs This document describes how the GRIDSMART System stores minute-by-minute, phase-based performance data. For systems licens...
Tue, 15 May, 2018 at 11:12 AM
GRIDSMART Zone State Logs This document describes how the GRIDSMART System logs zone state changes. 1 For systems licensed for the Performance or the Per...
Wed, 23 May, 2018 at 11:16 AM
Setting up and using Alerts requires the Alerts Module.
Launch the GRIDSMART Client and click the Site Card for the site of interest.
Enter the Site...
Fri, 14 Jul, 2017 at 11:06 AM
A ticket will be set as Resolved automatically if there is no response for 30 days after the last contact from GRIDSMART. You can reopen your support ...
Mon, 7 May, 2018 at 10:02 AM
To reopen a support ticket for any reason you can do any of the following -
Log into Freshdesk, find the issue using the search and re-open the ticke...
Thu, 14 Dec, 2017 at 8:33 AM