Before contacting either your distributor or GRIDSMART Customer Support, we suggest that you prepare as follows. If you can, please connect a Data Stick or Drive to the problem Processor to collect some diagnostic data. If this is not an option, at least please export your site configuration so that you can email it to your distributor or GRIDSMART.

Your first line of support is your local distributor. If your local distributor is unavailable or cannot resolve your situation, we will be happy to help. GRIDSMART Customer Support can be reached by any of the following means: