Frequently asked questions

How to Make changes to a site without taking a laptop into the field
This functionality is no longer supported by sites with software version 19.3 or higher due to security changes. This capability is provided through the...
Tue, 18 Jun, 2019 at 4:33 PM
How to Reset a Processor to its factory configuration
To reset a GRIDSMART Processor to its factory state, or Factory Default, you must be connected to the Processor through the local port or running the Client...
Fri, 14 Jul, 2017 at 10:07 AM
How to Get count data with the Client
If you can connect to a site either locally or remotely, count data can be retrieved using the GRIDSMART Client. Additionally, if the site of interest is co...
Wed, 19 Dec, 2018 at 5:15 PM
What is the image resolution of the Bell Camera?
The GRIDSMART Bell Camera uses a CMOS sensor of approximately 5 megapixels (2560 x 1920 or similar). From this sensor, the GRIDSMART system uses and process...
Mon, 16 Oct, 2017 at 2:04 PM
What are GRIDSMART Alerts?
GRIDSMART Alerts are used to notify team members of events occurring at your intersections.   The Alerts that are available are divided into 2 types &qu...
Mon, 7 Aug, 2017 at 10:07 AM
How does one help prevent lightning damage to Cameras?
Use an EPM (Ethernet Protection Module), a Junction Box with built-in surge suppression, and proper grounding. Note that two of the three models of Junc...
Wed, 21 Aug, 2019 at 10:30 AM
How much external drive space is needed to record one day of images?
A single fisheye camera can require up to 100 GB per day.
Wed, 24 May, 2017 at 11:58 AM
How are cameras powered?
GRIDSMART camera use communicate and receive power with burial-grade, power-over-ethernet cable.
Mon, 16 Oct, 2017 at 2:26 PM
How to Import Data
You can manually import data if you've saved it from a Data Stick or Data Drive to your client computer, or if you're downloading it via the API t...
Fri, 14 Jul, 2017 at 10:51 AM
How to Replace one or more cameras
Disconnect the non-functioning camera(s) from the GRIDSMART Processor and then connect the replacement camera(s). Wait 4 minutes before proceeding. O...
Fri, 14 Jul, 2017 at 10:55 AM