Troubleshooting Resources
The GRIDSMART Processor provides 24 inputs and 24 outputs. The I/O is optically isolated to provide protection against transients as well as to prevent grou...
Fri, 20 Oct, 2017 at 12:46 PM
Troubleshooting camera issues should be performed on site by an experienced technician. If you need help, please contact GRIDSMART Support. Before insta...
Fri, 20 Oct, 2017 at 10:54 AM
If you have an offline Camera Does the Client show a question mark where the image should be on the Site card or when the Site is opened? If not, please c...
Thu, 25 Oct, 2018 at 2:41 PM
Admin and Publish Privileges Admin and Publish are the two levels of access to a GRIDSMART Processor through the GRIDSMART Client that require a passwor...
Mon, 15 Jul, 2019 at 11:35 AM
Description: When attempting to navigate to the GRIDSMART Device Manager with Google Chrome on a Mac computer, you will be unable to bypass the "Your c...
Wed, 6 Jan, 2021 at 3:00 PM
The GRIDSMART Client is designed to run on Windows operating systems and will work in either 32-bit or 64-bit environments. The Client will run in Windows ...
Fri, 4 Aug, 2017 at 8:53 AM
There are only a few things on a GRIDSMART Processor itself that can go wrong that one can troubleshoot in the field. GS2 Processors:
As a general ru...
Fri, 4 Aug, 2017 at 8:54 AM
16-7020-B MULTIPLE INPUT – MULTIPLE OUTPUT ANTENNA PRODUCT DESCRIPTION The 16-7020-B is a "Multiple-Input and Multiple-Output" (MIMO) antenna co...
Mon, 24 Aug, 2020 at 1:30 PM
License keys are tied to Processors and don't get carried over to a new Processor when recommissioning using an exported AGS configuration file. A fact...
Mon, 7 Aug, 2017 at 8:36 AM
The GRIDSMART Bell Cameras incorporate two heaters to eliminate frost forming on the Camera lens. There is a thermostat inside the Bell Camera that will ac...
Tue, 23 Jan, 2018 at 2:36 PM