Troubleshooting Resources

An older Client cannot connect to a newer Processor firmware
The Client must be at least as current as the Processor's firmware.  A newer Client can talk to an older Processor.
Tue, 18 Jul, 2017 at 3:10 PM
New Camera has all green image (or blue, yellow, etc.)
New system gets all green image with new camera. Unplug the camera and plug it back in. Some cameras can, in very rare circumstances, boot into a faulty imag...
Tue, 23 May, 2017 at 5:09 PM
False calls from shadows
Ensure that you have correctly entered the U.S. postal code, Verify the latitude and longitude have been set correctly and Verify the date and time are corr...
Fri, 21 Jul, 2017 at 2:49 PM
Site Audit Checklist
The GRIDSMART Site Audit Checklist will aid installers in completing the necessary steps and ensure consistent and complete GRIDSMART installations.
Fri, 14 Jul, 2017 at 4:47 PM
Removing an unwanted Camera
To remove a camera use the following options -  1. Revert your configuration to just before the Camera was added. You can do this by opening your site a...
Tue, 18 Jul, 2017 at 3:28 PM
False calls at night
Ensure that you have drawn adequate Object Masks and Road Masks so that no stray light sources, particularly signal heads, are being picked up by the system.
Wed, 24 May, 2017 at 12:22 PM
GRIDSMART End-User License Agreement (EULA)
Thu, 6 Apr, 2017 at 4:36 PM
Duplicate site cards
This might happen if you used the Recommission function to replace a Processor. One of the Site Cards is associated with the original Processor while the ot...
Fri, 14 Jul, 2017 at 4:01 PM
Reports is unavailable
This means that the site in question is not licensed for the Performance Module. If you believe the site in question is licensed for the Performance Module,...
Tue, 18 Jul, 2017 at 2:58 PM
Changes appear as unpublished after Publish to Drive
This is expected behavior. Changes will show as unpublished in the Client until the Data Stick or Drive used for publishing is plugged into the Processor and...
Wed, 24 May, 2017 at 12:31 PM